Effective Date: June 1, 2025

Thank you for choosing SmartDigicard.in! This Shipping & Delivery Policy outlines the details regarding the delivery of products purchased through our website, smartdigicard.in. Please read this policy carefully to understand our practices.

1. Digital Products

SmartDigicard.in primarily offers digital products, such as digital business cards, which are delivered electronically.

• Delivery Method : Upon successful payment, digital products are delivered instantly via email or through a secure download link provided on our website.

• Delivery Time : Digital products are typically accessible within minutes of purchase confirmation, provided there are no technical issues. You will receive an email with access instructions or a link to your digital product.

• Access Issues : If you do not receive your digital product within 24 hours or encounter issues accessing it, please contact our support team at support@smartdigicard.in. We will resolve the issue promptly.

2. Physical Products (If Applicable)

If you order physical products, such as printed business cards, NFC Cards or other tangible items, the following terms apply:

• Processing Time : Orders for physical products are processed within 2-3 business days after payment confirmation. Custom orders may require additional time, which will be communicated at the time of purchase.

• Shipping Methods : We partner with reliable courier services (e.g., India Post, Delhivery, or other trusted providers) to deliver physical products across India. International shipping, if available, will be specified at checkout.

• Shipping Time :

  • Domestic Shipping (India) : Delivery typically takes 5-7 business days, depending on your location. Remote or rural areas may take longer.

  • International Shipping : Delivery times vary by destination and are estimated at 10-20 business days, subject to customs clearance.

• Shipping Costs : Shipping charges are calculated based on the weight, dimensions, and destination of the order. These will be displayed at checkout before you confirm your purchase.

• Order Tracking : Once your order is shipped, you will receive a tracking number via email or SMS to monitor the delivery status.

3. Delivery Issues

• Incorrect Address : It is your responsibility to provide accurate shipping information. SmartDigicard.in is not liable for delays or non-delivery due to incorrect or incomplete addresses.

• Lost or Damaged Shipments : If your physical product is lost or arrives damaged, please contact us at support@smartdigicard.in within 7 days of the expected delivery date. We will work with the courier service to resolve the issue or provide a replacement, subject to availability.

• Non-Delivery of Digital Products : If you do not receive your digital product, check your spam/junk folder. If the issue persists, contact our support team for assistance.

4. Order Cancellations and Modifications

• Digital Products : Due to their instant delivery nature, digital products are non-cancelable and non-refundable unless otherwise stated in our Refund Policy.

• Physical Products : Orders can be canceled or modified before they are processed for shipping. Once shipped, cancellations are not possible. Please contact us immediately at support@smartdigicard.in if you need to make changes.

5. Customs and Duties (For International Orders)

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country. SmartDigicard.in is not liable for delays caused by customs processing.

6. Contact Us

If you have any questions about our Shipping & Delivery Policy or need assistance with your order, please reach out to us:

• E-mail : support@smartdigicard.in

• Điện thoại : +91 9512768797

• Giờ làm việc : Monday to Friday, 9:00 AM to 6:00 PM IST

We strive to ensure a seamless delivery experience for all our customers. Thank you for trusting SmartDigicard.in!